Muhammad Aqil Haibatul Akbar, Diki Fahrizal, Jaja Kustija, Irgi Surya
This research develops an Android-based tourist information and guide service application, aimed at enhancing digital adaptation in Technical Vocational Education and Training (TVET) sector of the tourism industry. Utilizing the Research and Development (R&D) approach, this project adopts the ADDIE (Analysis, Design, Development, Implementation, Evaluation) model to systematically develop and evaluate the application. The research involved 330 end-users and 50 tourism management professionals across various tourist destinations in West Java as the primary population and sample. Data were gathered using performance evaluations and user feedback surveys to assess the application's impact on enhancing human resource competencies within the tourism sector. The findings demonstrate that the application significantly improves service quality and operational efficiency, fosters digital fluency among tourism professionals, and enhances employment opportunities through better resource management and visitor engagement. This underscores the critical role of integrating IT, Big Data, and artificial intelligence in revolutionizing tourism services. © 2024 IEEE.
Universitas Pendidikan Indonesia, Master of Tourism Study Program, Bandung, Indonesia; Universitas Pendidikan Indonesia, Electrical Engineering Education, Bandung, Indonesia
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