Marwan, Aan Komariah, Dedy Achmad Kurniady, Sony Muhammad Ikhsan Mangkuwinata, Ahmad Kultur Hia, Deni Kadarsah
This study seeks to investigate why speaking out is not viewed positively in certain instances, but, at times, doing so results in both management support for the pitched proposals and improved interpersonal correlations for individuals doing so. Data was collected from two sources, employees and their supervisors, of a telecommunication services organization in Indonesia. The data collected from 367 subordinates and 98 supervisors were then analyzed for simple regression and mediation with Mplus. We found that managerial response to employees’ creativity depends on the type of voice exhibited by the employees (challenging vs supportive). We found that for employees who show their concerns with a challenging form of voice, managers are less likely to establish quality relationships (LMX) and endorse their ideas. However, when managers find employees engaged in supportive forms of voice, they will likely establish quality relationships (LMX) with them and endorse their ideas. Further, LMX mediated these relationships but in different ways that is, a challenging voice may be detrimental to the development of quality relationships, but managers may endorse those creative ideas; however, a supportive voice may be helpful in developing quality relationships, but it may not help in endorsement of their creative ideas. This study contributes to the research on voice behavior by highlighting the significance of managers' assessments of reasons attributed to employees' voices. © 2023 by author(s).
Faculty of Educational Administration, Universitas Al Muslim, Aceh, Indonesia; Faculty of Educational Sciences, Universitas Pendidikan Indonesia, Indonesia; Faculty of Economic Development, Universitas Al Muslim, Aceh, Indonesia; Faculty of Economics and Business, Universitas Pertiwi, Indonesia
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