Consumers' continuance intention use of mobile banking in jakarta: Extending UTAUT models with trust

Mohamad Saparudin; Agus Rahayu; Ratih Hurriyati; Mokh. Adib Sultan; Asep Muhamad Ramdan

doi:10.1109/ICIMTech50083.2020.9211188

Consumers' continuance intention use of mobile banking in jakarta: Extending UTAUT models with trust

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Mohamad Saparudin, Agus Rahayu, Ratih Hurriyati, Mokh. Adib Sultan, Asep Muhamad Ramdan

2020 Proceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020 Conference paper Cited by 11

Abstract

M-banking is one of the innovations of mobile technology which is integrated with the banking financial services. It has proven valuable for both customers and banks. This research aimed to assess the determinants of consumers' continuance intention use of m-banking. The study used extended UTAUT model with trust. The collection of data was conducted through a survey-based empirical study of 402 of respondents using convenience sampling. The study showed that trust, PE, EE, and SI significantly influenced the intention to continue using m-banking, and trust was to be the strongest construct affecting consumers' intention. © 2020 IEEE.

Affiliations

Universitas Pendidikan Indonesia, Kusuma Negara Business School, Management Departement, Jakarta, Indonesia; Universitas Pendidikan Indonesia, Management Departement, Bandung, Indonesia; Universitas Pendidikan Indonesia, Universitas Muhammadiyah Sukabumi, Management Departement, Sukabumi, Indonesia

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